FAQ
Questions before you start
Find answers about choosing a device, data limits and checking your connection.
No. There is no NodeNow app for iPhone or Mac. iOS 26 uses a configuration profile; macOS 26 offers experimental no-app setup. Sign in and register your device before downloading it, then approve installation in Settings (System Settings on Mac). Install the NodeNow app on Windows and Android. For Android, install directly using Direct APK install · Primary / Direct APK install · Backup. If you prefer a store installation, you can also get the Official Google Play app. If Google Play is hard to access in China, use the primary or backup APK address. Web plans use RMB pricing; purchases in the Google Play app use store pricing.
Data usage is combined across your account. Monthly allowances are Basic 180GB, Plus 320GB and Max 500GB; all devices share the same plan allowance. Check your remaining data in the Account Center.
These errors have different causes. A device-slot error means all registration slots are occupied. A simultaneous-connection error means too many IPs are connected at the same time. Remove unused devices in the Account Center to free a slot, or disconnect another device for an IP-limit error. The two limits are counted separately.
Configuration-profile setup currently supports iOS 26 and macOS 26. Mac support is experimental pending testing on physical devices. Windows 10 and 11 and Android use the app. A higher version number does not automatically mean support: approved combinations differ. After signing in, check whether a profile is available for your device and review the server list.
On iPhone and Mac, open an overseas website in your browser and check that an IP lookup site shows the region of your selected server. A VPN icon or authentication record alone does not prove success. If the site will not open or the region differs, reinstall the configuration profile and contact us if the issue persists. On Windows and Android, check both the app connection status and IP region. Temporarily turn off other VPNs and iCloud IP protection while checking.
Email verification is required. Check both your inbox and spam folder. If nothing arrives after a few minutes, resend the email from the Account Center and check for typos in your address. Work or school mail may block external messages, so try another address. After verification, return to the original tab and select Continue.